Scheduling Policy

General Practices

Green City Beauty is a small, boutique salon with individually curated products and services and we look forward to scheduling appointments for our clients. We gladly accept appointment requests through our online submission form, and by text message, email, or phone. We aim to respond to all requests as quickly as possible. Due to the popularity and demand for our services, we can’t guarantee a specific time frame in which requests will be returned. We encourage clients to leave a voicemail outlining the nature of the call, specific requests, or any important information and we will respond as soon as possible. If a client calls to cancel or reschedule an appointment and doesn’t speak with our salon staff, a message must be left via voicemail, email, or text. For messages to cancel or reschedule an appointment that are left within 48-hours of a scheduled appointment, clients are subject to our Cancellation, Late-Reschedule, and No-Show Policy outlined within.

Green City Beauty aims to accommodate client wishes based upon salon availability and according to convenient times for our clients. In the event the time a client desires is not available, another time will be offered and only booked if agreed upon by the client. Green City Beauty may accommodate client wishes for a specific service provider, however, appointments are not guaranteed with a desired or previously scheduled service provider. With or without notice, a service provider may change depending on the demands of the schedule for a given day.

All new clients must complete a Client Consultation Form prior to receiving any of our salon or spa services. This allows our staff to deliver safe and effective treatments. Accurate completion of the Client Consultation Form is critical and Green City Beauty reserves the right to refuse service for any service when indicated. For certain services clients must be 18 years of age. For certain services that are acceptable for those under the age of 18, parental or guardian consent is required.

Cancellation, Late-Reschedule, and No-Show Policy

Green City Beauty must strictly enforce a 48-hour cancellation, reschedule, and no-show policy in consideration of our staff and clients.

Appointment times are reserved and held upon client request and are exclusively for the reserving client. Cancellations, late-reschedules, and no-show clients are an inconvenience to our staff and other clients and have a detrimental impact on the ability to conduct the business of Green City Beauty efficiently. For this reason, we must require a valid credit card on file at the time of booking an appointment. Credit cards are only charged if a cancellation, reschedule, or no-show occurs within the 48-hour period. The credit card on-file may also be used for regularly completed services according to client wishes. For any client that has purchased a pre-paid package and “no-shows” or needs to cancel or reschedule within the 48-hour policy, client agrees to forfeit a full service, which will be deducted from the pre-paid package balance.

For all cancellation or rescheduling wishes within the 48-hour period, or if a client simply doesn’t show up, a 50% fee of the total booked service(s) will be applied to the credit card on file for the given client. Green City Beauty understands that life is unpredictable and we aim to accommodate our clients to the best of our ability.

Green City Beauty reserves the right to uphold a 10-minute grace period for a scheduled appointment with prior notice from the scheduled client that a late showing will occur. Beyond the 10-minute grace period, Green City Beauty must consider this a “no-show” and therefore enforce the Cancellation, Late-Reschedule, and No-Show policy.

For any appointment scheduled within 48-hours of the desired appointment time, the Cancellation, Late-Reschedule, and No-Show Policy is automatically in effect. It is the sole responsibility of the client to remember appointment times and to adhere to Green City Beauty’s Cancellation, Late-Reschedule, and No-Show Policy.

This policy is enforced in consideration of our staff and all clients. Green City Beauty reserves the right to change, add, remove or otherwise modify our policies at any time without prior notice. This policy is listed on our website, as well as, official Green City Beauty email communications.